Have you seen a huge increase in customers contacting you via Whatsapp? Or would you like to send bulk, personalised WhatsApp messages to your customers? Are these conversations important enough to save in your CRM database?
Our solution integrates WhatsApp Web or WhatsApp Business with several Zoho Applications, including all editions of Zoho CRM, Zoho Desk, and Zoho Cliq.
Customers want the flexibility to communicate with you using their preferred platform and WhatsApp has become one of the favourites. Important messages are exchanged but remain isolated on your mobile phone, when really, you want them to be in your database. How do we achieve this? Firstly, the integration allows you to send and receive messages from Zoho, or from WhatsApp…let that sink in for a moment as it’s an important functionality, offering a seamless and powerful user experience! Imagine being able to see your Zoho CRM customer details, with Notes, inside WhatsApp.
Secondly, all messages are stored in a custom Zoho module which gives you a history of all conversations! And it’s that simple…there are no other third or fourth points.
Now let’s talk about WhatsApp marketing, which like Email marketing, involves sending bulk messages that are personalised. Our solution allows you do this, so recipients get a message addressed in their name, perhaps with their company name and data from other fields in your database. What’s more, you can create templates for sending messages in WhatsApp, to save time, ensure consistency and maintain professional standards.
This introduction mainly covered WhatsApp but you might find it useful to know that our solution integrates with messaging applications like Twilio, SMS, Telegram, WeChat, Line, and more, so from Zoho CRM or Desk or Cliq, you can receive messages from users of all your integrated channels.
Get in touch for WhatsApp and Multi-channel message management for your Zoho Apps.
